The NTCL GAP Analysis process details (at a high level) the steps by step approach taken by our team as part of delivering GAP Analysis services to our client base.
NTCL offers three different GAP Analysis services to our client base:
- General
- Training
- Auditing
- Certification
The GAP Analysis services have been delivered by our well-experienced and skilled team at NTCL for more than 3 years.
NTCL simple and effective methodology to manage the GAP Analysis process in an easy-to-follow step-by-step approach has been well received by our client base.
The high-level GAP Analysis process is outlined below
GAP ANALYSIS – ENQUIRY (APPLICATION FORM)
The Training service delivery process begins with the completion of the Training enquiry form.
The CPS Gap Analysis process begins with the completion of the GAP Analysis application form.
The GAP Analysis Application form can be initiated by contacting one of our sales teams or via the online portal.
A GAP analysis application form is completed and submitted by a client and or an NTCL team member (in conjunction with the client representative).
The application form is received and is used to initiate the remainder of the GAP Analysis Process
GAP ANALYSIS – PROPOSAL (ESTIMATE / QUOTE RESPONSE)
The information contained within the GAP Analysis application form (GAP Analysis – Initial inquiry) in conjunction with additional information gathered by our sales team establishes the basis of the GAP Analysis Proposal.
The Gap Analysis proposal is a detailed document consisting of but not limited to:
- Gap Analysis Framework
- Scope
- Expected deliverables
- Costings
- Timelines and milestones
- Team members
- Reporting
- Management of change
- Training & skills transfer
The GAP Analysis proposal document establishes the foundation of the project engagement between NTCL and the client on who, what, how, why, and when the project activities are being conducted to deliver the GAP Analysis desired service.
GAP ANALYSIS – ASSIGN TEAM MEMBERS
NTCL senior management takes pride in team selection to ensure that the team members assigned within the GAP Analysis proposal are best suited for the given engagement.
Team members are assigned to the GAP Analysis engagement based on skills, experience, qualifications, past performances, and their pre-assigned ANZSIC codes.
ANZSIC codes refer to “Australian and New Zealand Standard Industrial Classification”.
ANZSIC codes are applied to each of our team members which clearly identify which industries the team members have the experience working in and or capability to conduct GAP Analysis activities in.
GAP ANALYSIS – DETERMINING CURRENT STATE
The GAP Analysis – determining the current state is the first step in a four-step process that is specifically focused on the client and the client’s work environment(s).
Our selected team works with the client team (within the scope outlined in the proposal) to identify the current state of the client’s working environment.
NTCL team members take part in the GAP Analysis review of the client’s current business process, methodologies, performance, service delivery, production and or general output.
Our team has a well-defined process that provide an accurate determination of the GAP Analysis Current State
The GAP Analysis – Current State is documented and reported on as part of this step.
GAP ANALYSIS – DETERMINING DESIRED STATE
The GAP Analysis – determining the desired state is the second step in a four-step process that is specifically focused on the client and the client’s work environment(s).
Our selected team works with the client team (within the scope outlined in the proposal) researched the open market, reviews available best practices to collectively identify and document the client’s desired state
Our team has many years’ experience and a well-defined process to identify realistic goals that are commercially viable to implement as part of the GAP Analysis desired state
The GAP Analysis desired state is documented and reported on as part of this step
GAP ANALYSIS – DETERMINING THE GAP (VERIFICATION
The GAP Analysis – determining the GAP is the third step in a four-step process that is specifically focused on the client and the client’s work environment(s).
During this process, an opportunity exists for our team to work with the client to make relevant updates to the identified current and desired state as part of the verification process.
NTCL team reviews the GAP Analysis Current state and the GAP Analysis desired state reports, and based on updated current and desired state reports, in consultation with the client, our team itemizes each identified gap between the current and the desired state.
Once the identified GAP is documented, the particulars of the Gap Analysis determining the GAP report is verification to ensure that the strategy and action plans needed to be developed and implemented to close the gap are realistic, achievable, and commercially viable.
GAP ANALYSIS – CLOSING THE GAP
The GAP Analysis – Closing the GAP is the fourth step in a four-step process that is specifically focused on the client and the client’s work environment(s).
Before embarking on closing the GAP, it is highly recommended to review the first three steps (GAP Analysis – determining the current state, the desired state, and determining the GAP) to ensure that all findings are still current, accurate, and valid.
The GAP Analysis – Determining the GAP report to ensure that Closing the gap is the last step within the process (as listed) and where all the past effort by the NTCL team and Client team is realized as part of the implementation of the strategy, plans and action items.
GAP Analysis Closing the GAP requires a detailed project management plan (PMP) documenting the identified strategy, plans, and action items.
NOTE:
NTCL is a certification body and as a result of clause 5.2.5 within the ISO 17021 standard, our team members do not provide or are affiliated with any consulting activities.
The work completed within the GAP Analysis is based on the identification of the current and desired state and items needed to close the gap.
How the identified items needed to close the GAP are delivered are not the focus of NTCL specifically in reference to GAP Analysis for Certification services
GAP ANALYSIS – MONITOR & REVIEW
The GAP Analysis – Mentor, is where our teamwork with the client to develop the GAP Analysis monitoring, assessing, and continual improvement framework.
We work with our clients to review, assess and report on the outcome(s) of the entire GAP analysis process.
The outcome of the Gap Analysis highlights the realized business benefits and any new identified GAP’s given industry, legal, and or regulatory changes and or change of business direction since the process started.
This step of the process highlights the actual business benefits and provides the base for the organization to work on continual improvement by repeating parts or all of the steps identified within the GAP Analysis process.